Refund policy
REFUND POLICY
Last updated: May 2, 2026
Returns
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused
- In original packaging
- With proof of purchase
Non-Returnable Items
- Gift cards
- Final sale items
- Opened personal-use products
Refunds
Once your return is received and inspected:
- We will notify you
- If approved, refund will be issued to original payment method
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your card provider
- Contact your bank
Exchanges
We only replace items if defective or damaged.
Return Shipping
- Customer pays return shipping
- Unless item is defective or incorrect
Contact
Emdrox (EMDROX LLC)
📧 support@emdrox.com
📍 167 Madison Avenue, Suite 205 #1083
New York, NY, USA